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It’s about you, always!

If you change your mind you may return product with the original receipt.
Without your receipt we will happily exchange. 



In Store Returns

For in-store purchases, your item(s) must be returned to a store within the country of purchase. For online purchases you can return your item in any Lovisa store located in the UK, providing you have proof of purchase.

To find your closest Lovisa store please see our Store Locator below

Online Returns

If you have changed your mind, you can return your item through our online process. 


If your item is faulty, please contact our support team at, to assist you with the process of your return.